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How to Reset the Arris SBG6900-AC

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Setup Router Staff
(Last Updated: ) | Reading Time: 3 minutes

Have you tried and failed to login to the Arris SBG6900-AC router? If so you may need to reset the Arris SBG6900-AC router back to it's original factory defaults.

A reset like this one is not the same thing as a reboot. When you reset a router you take all the settings and revert them to factory defaults. When you reboot a router you simply cycle the power to the unit.

Warning: A reset like this one is a big step and you should not do this unless you are sure there is no other way to solve the problem you are having. After careful consideration create a list of the settings that will need to be reconfigured after the reset is finished such as:

  • The router interface username and password.
  • The WiFi information such as your network name and Internet password.
  • If you use a DSL connection you need to re-enter the ISP (Internet Service Provider) username and password. To find out what this is call your local ISP.
  • Have you made any other changes to the Arris SBG6900-AC? How about port forwards or IP address changes?

Other Arris SBG6900-AC Guides

This is the reset router guide for the Arris SBG6900-AC. We also have the following guides for the same router:

Reset the Arris SBG6900-AC

Go ahead and find that reset button on the outside of the Arris SBG6900-AC router. Below is an image of the back panel of the Arris SBG6900-AC router. I have circled the reset location for you.

router reset factory settings
This is the reset page from your Arris SBG6900-AC router.

Now while the router is on, take the end of a paperclip and press down on the reset button/pinhole for about 15 seconds. This begins the reset process. If you don't hold the reset button down for the entire 15 seconds you may end up only rebooting the router instead of resetting it like you wanted.

Please be aware that this reset is going to erase every single setting you have ever changed on this device. We strongly recommend trying other methods of troubleshooting before you continue with this reset.

Login to the Arris SBG6900-AC

Once you have finished resetting the Arris SBG6900-AC router you need to login using the default values. These can be found in our Arris SBG6900-AC Login Guide.

Tip: If the defaults didn't work, it's possible the Arris SBG6900-AC router did a reboot instead of a reset. Try again but hold the reset button down for a longer period of time.

Change Your Password

After logging into the Arris SBG6900-AC router you should immediately change the default password you used to access the interface. For help in making a good memorable password check out our Choosing a Strong Password guide.

Tip: To avoid losing the password again try writing the new information on a piece of paper and attaching to the bottom of the router.

Setup WiFi on the Arris SBG6900-AC

Finally it's time to begin the reconfiguration process. Remember that list you made in the beginning, use it to help you reconfigure the router. We have a lot of helpful guides such as our Arris SBG6900-AC WiFi Instructions. Go ahead and check them all out if you need to.

Arris SBG6900-AC Help

Be sure to check out our other Arris SBG6900-AC info that you might be interested in.

This is the reset router guide for the Arris SBG6900-AC. We also have the following guides for the same router: