In this guide we will explain how to reset the BSkyB Sky-Hub router to it's original factory defaults. This is not the same thing as rebooting the router. A reboot is cycling the power by unplugging the router, waiting about 30 seconds, then turning it back on. A reset is taking every setting and returning them to factory defaults.
Tip: Resetting this router can cause a lot of problems if you don't know what settings are changed. We recommend creating a list of the settings you know will be changed by this reset. We have started that list for you:
Now that you have decided to reset the BSkyB Sky-Hub router you need to know where the reset button is located. This reset button is located on the back panel of the device. We have circled it's location for you in the image below.
Press and hold the reset button until the power light flashes on and off four times then stays on. This takes about 10 seconds. If you don't allow the power light to flash a total of four times it will only reboot the router instead of resetting it as desired.
Please remember that this reset will erase every setting you have ever changed on this device. It might be a good idea to consider other troubleshooting methods before you reset.
Once you have finished resetting the BSkyB Sky-Hub router you need to login to it using the factory default IP Address, username, and password. This information can be found several places. One of those places is in our free Login Guide for the BSkyB Sky-Hub.
It is now highly recommended that you change the default password you use to access your router's interface. If this is not something that comes easily for you use our Choosing a Strong Password guide for ideas and tips on creating a strong password.
Tip: Once you have changed the password for your router you need to have it readily available in case you need it again. If the BSkyB Sky-Hub is in your home it's fine to write it on a post it note and stick it to the bottom of the device.
Finally, you need to check on your WiFi settings. We recommend using WPA2 as your security method along with a nice strong password for your Internet. If you need help with the steps or how to navigate to the proper page, check out our guide titled How to Setup WiFi on the BSkyB Sky-Hub.
Be sure to check out our other BSkyB Sky-Hub info that you might be interested in.