Privacy and Cookie Policy

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Setup Router Staff
(Last Updated: ) | Reading Time: 15 minutes

Version: 2.1 Issue date: 2022-12-07

Portforward, Inc. ("us", "we", or "our") operates (the "site").

By using this website, you agree to the collection and use of information in accordance with this policy.

Portforward, Inc. is not interested in and does not collect any personal identification information about you as you visit our website.

We use standard apache web server logs that get purged nightly and site cookies to aid in the navigation and processing of our shopping cart.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

First Party Cookies

We use cookies on our sites to make your visit flow better from page to page. We do not store private information in cookies. We store session identifiers so that we can keep track of the last application or router that you looked at, which in turn enables us to show you the correct information for forwarding a port. We do not use this information for advertising and we do not share this information with others.

We use the following types of cookies:

  • Strictly Necessary Cookies - These are cookies that are necessary for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of the e-billing services.
  • Analytical/Performance Cookies - These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality Cookies - This type of cookie is used to recognize you when you return to our website. This enables us to personalize our content for you (for example, if you last looked at Halo we can remember that and show you the instructions for Halo).

Third Party Cookies

Our websites will set some third-party cookies, and we do not control the operation of any of them. The third-party cookies which may be set include:

  • Google Analytics - We use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here:


We use third-party companies to serve ads when you visit These companies may use information about your visit in order to provide advertisements on this or other websites and other forms of media about goods and services that may be of interest to you.

We use Google AdSense on some pages to display ads. These ads can be either targeted or not targeted based on your preferences with both Google and us.

We use NitroPay on some pages to display ads. These ads can be either targeted or not targeted based on your preferences with both NitroPay and us.

External Site Links

We link to other websites on the internet but we never include your information in these links. Content and Privacy Policies are the responsibility of their respective owners.

IP Addresses and Logging

Our server logs information about visitors including IP addresses, date/time visited, referring website, length of stay, etc. This information is used for site statistics only. We don't sell it or share it and the data is purged nightly.

If you purchase a product from us we record your IP address at the time of purchase so that when the software runs for the first time our server can pass your purchase information on to the software thereby making it easier to register the software. We store that IP address indefinitely with your user registration in order to re-authorize your software in the future, answer support-related questions about when a purchase was made, process refunds, and as a fraud prevention method.

We also store your IP address if you post any questions on our support system. This helps to enable us to find your user registration information in case it was forgotten and track fraudulent use in case it was stolen.

We keep IP address logs of registered users indefinitely.

Router Screenshots

If you use our Router Screenshot tool to submit screenshots to us we save copies of those screenshots on our server. They get processed into screenshots that we can then publish at a later time on our website. We attempt to blur out or remove any private identifying information such as IP address or password in these screenshots. We also save the IP address that uploaded the screenshots for the same reasons outlined above.

Our screenshot software navigates a web browser to the IP address of your local router and attempts to capture only the region of your screen that includes your router's management interface. If you run the screenshot software and then navigate to other websites from within the screenshot capture software then screenshots of where you navigate will be sent to our servers. These screenshots will eventually be validated by an employee and marked as not needed where they will then be deleted.

We keep router screenshots indefinitely.

Customer Information & Credit Card Transactions

In the event of purchase we collect the following form-submitted data:

  • First and Last name
  • Address
  • Zip code
  • Email address
  • Credit card number
  • Name on credit card
  • Credit card expiration date
  • CCV or card code

The information provided to us in the event of a sale is stored in a local, secure database indefinitely. This includes your name, IP Address, mailing address, and the last 4 digits of your credit card number. We do not store your entire credit card number or your CCV code.

The first and last name, zip code, and address are used by the payment processor to prevent fraud. They are also available to our support staff to help customers find their registration information. We do not sell or share this information for any reason.

Remote Assistance

We have two forms of remote assistance that our support team offers to customers who have paid for software or support.

Remote Administration

In the case of difficult-to-support routers, we may set up a remote administration session with a customer. This involves the customer installing remote admin software and specifically giving us the remote admin password so that we can connect and set up their router for them.

Remote Assistance Software

We have remote assistance software that is intended to help our support team add support for customer routers. It must be enabled by the end-user after they generate a ticket number when a remote assistance prompt asks them if they want to enable this functionality. When the remote assistance software is running our support staff has the ability to launch our software, command and control our software, and take screenshots of the user's desktop. These screenshots are used solely for the purposes of support and are never available outside of our support system. As soon as our support team is done adding support for a customer we then remotely disable the remote assistance software until the customer turns it back on by generating another ticket number and accepting the remote assistance prompt.


If you leave a comment on one of our articles, then we log the IP address, submitted name, submitted email address, date, and the comment that you submit. We also set a cookie with the submitted name and email address, so that future comments are easier to submit. Comments are not displayed until a moderator approves them. Your email address is used to display your gravatar, if one is configured.

If you want to have a comment deleted, please submit the following information:

  • Name as submitted
  • The date the comment was submitted
  • The email address that you submitted with the comment
  • A copy of the comment text. You can request 'all', and we will remove all comments that match your email address.

If the information you provide matches a comment in our system, then it will be removed within 7 days. Please note that we do not display email addresses, and the only way to request removal of a comment is to know the corresponding email address.

Submit all comment removal requests to our Support System.

GDPR and Data Protection Officers

We believe that our site is fully compliant with the GDPR. We are not in the business of processing data on individuals and as such do not believe that we need a Data Protection Officer. We have made a good-faith effort to update our site and make it fully compliant with GDPR. If you believe that our site is not compliant please do not hesitate to get ahold of us in our Support System and let us know. To contact support, create an account and post a message asking for Jason Bauer and someone will forward your request to me.

The following CCPA disclosure information was provided to us by our advertising partner, GG Software LLC, and relates only to the vended advertisements on our site.

For California Residents: CCPA Information

This Privacy Notice for California Residents supplements the information contained elsewhere in this Privacy Notice and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Rights and Choices

The CCPA provides consumers located in the state of California with certain rights regarding their personal information and data. The following section describes those rights and explains how to exercise them:

Access to Specific Information and Data Portability Rights

You have the right to request that the company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (as described in the section "Exercising Access, Data Portability, and Deletion Rights"), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called data portability request)
  • If we sold or disclose your personal information for a business purpose, two separate lists disclosing:
    • Sales, identifying the personal information categories that each category of recipient purchased, and
    • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained


We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level of quality of goods or services.

Any CCPA-permitted financial incentive we offer will reasonably relate to your value and contain written terms that describe the program's material aspects.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing GG Software LLC [email protected].

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access of data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Information We Collect

Our websites, emails (with your consent, where required by law), and other products, services and platforms collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, our websites, apps, emails, and other products, services and platforms may have collected the following categories of personal information from its consumers within the last twelve (12) months:

Category Collected
A. Identifiers YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) YES
C. Protected classification characteristics under California or federal law NO
D. Commercial information. YES
E. Biometric information. NO
F. Internet or other similar network activity. YES
G. Geolocation data. YES
H. Sensory data. NO
I. Professional or employment-related information. NO
J. Inferences drawn from other personal information. YES

Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a newsletter or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we or our third-party service providers will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product or service orders and requests.
  • To provide, support, personalize, and develop our websites, emails, and other products, services and platforms.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our responses.
  • To personalize your website, apps, emails, or other product, service or platform experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our websites, apps, emails, and other products, services and platforms.
  • To help maintain the safety, security, and integrity of our websites, apps, emails, and other products, services and platforms, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our websites, apps, emails, and other products, services and platforms.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

The Company will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

The Company may disclose your personal information to a third-party for a business purpose or sell your personal information, subject to your right to opt-out of those sales (see 'Sales of Personal Information' below). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales (see 'Sales of Personal Information' below).

We may share your personal information with the following categories of third parties:

  • Subsidiaries and affiliates.
  • Contractors and service providers.
  • Data aggregators.
  • Third parties with whom we partner to offer products and services to you.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, the Company has disclosed the following categories of personal information for a business purpose:

  • [Category A: Identifiers.]
  • [Category B: California Customer Records personal information categories.]
  • [Category F: Internet or other similar network activity.]
  • [Category G: Geolocation Data.]
  • [Category K: Inferences drawn from other personal information.]

Sales of Personal Information

In the preceding twelve (12) months, the company has sold the following categories of personal information collected through our ad-supported services:

  • [Category A: Identifiers.]
  • [Category F: Internet or other similar network activity.]
  • [Category G: Geolocation Data.]
  • [Category K: Inferences drawn from other personal information.]

The company and our advertising partners collect the personal information identified above (such as the cookies stored on your browser, the advertising identifier on your mobile device, or the IP address of your device) when you visit our websites, apps, and other products, services and platforms, or open our emails. We, and our partners, use this information to tailor and deliver ads to you on our websites, apps, emails, and other products, services and platforms, or to help tailor ads to you when you visit others' sites (or use others' apps). To tailor ads that may be more relevant to you, we and/or our partners may share the information we collect with third parties.