This guide shows you how to reset your BT Smart Hub router to factory default settings. This is not the same thing as rebooting a router. Rebooting a router is simply turning it off and back on again. This is different from a reset because a reset completely erases all settings from the router.
Warning: Since this erases everything you have done to the router, there are some things you need to consider first. The following settings will be changed in your router:
- The router's login and password are reset.
- All WiFi information such as network name, password, and authentication method are erased.
- Your ISP username and password will be reset, and you may have to contact your ISP.
- Any firewall settings, parental controls, and port forwards that you have configured will be removed.
A router reset should be considered the last resort when you cannot log in to your router any other way. You should be sure that you have tried to at least recover your router password using our Router Password Finder before resorting to a router reset.
Other BT Smart Hub Guides
This is the reset router guide for the BT Smart Hub. We also have the following guides for the same router:
Recover Password in BT Smart Hub
If you are resetting your router because you forgot your router password, then you should try running our Router Password Finder first.
Router Password Finder is designed from the ground up to help you recover your forgotten router username and password, which can save you a lot of time.
Router Password Finder - Automatically Recover Lost or Forgotten Router Passwords
A router reset should be the last thing you try if you are unable to login.
Reset the BT Smart Hub
You can usually find a small reset button on either the back or the bottom of a router. A typical reset button looks like this:
Your reset button may look different, but usually they are very small. Sometimes the reset button is under a pinhole on the back of the router, and you need a paper clip to push it.
Hold the reset button down for 10 seconds and watch the lights. The lights on the front of the router should do something different when the reset happens. Do not worry about holding the button down too long; this is harmless.
Keep in mind that this will completely reset your BT Smart Hub router.
Only take this last step of fully resetting your router after you have exhausted all other troubleshooting options, such as running our Router Password Finder software, which can recover a lost router password for you.
Login to the BT Smart Hub
Now that you have finished resetting the router, you need to login to the router interface using the default username and password. Our Smart Hub Login Guide has all of the information that you need.
Change Your Password
You need to change your router's default password after you log in for the first time. It's a very bad idea to leave your router's password set to the factory default. Our Choosing a Strong Password guide talks about choosing a strong password for your router.
Tip: Put your new password on a post-in note and stick it to the bottom of your router.
Other BT Smart Hub Guides
Here are some of our other BT Smart Hub guides that you might be interested in.
This is the reset router guide for the BT Smart Hub. We also have the following guides for the same router: