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Reset the BT Smart Hub 2

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Setup Router Staff
Last Updated: | Reading Time: 4 minutes

This guide shows you how to reset your BT Smart Hub 2 router. This is a much bigger deal than a router reboot. Every time your router loses power it reboots. This is different from a reset because a reset completely erases all settings from the router.

Warning: Before you continue, there are a few things you need to know. The following settings in your router will be changed:

  • The router's username and password are reset.
  • All WiFi settings are reset, including network name and password.
  • All ISP settings will reset to default, and you may have to contact your ISP.
  • Any firewall settings, parental controls, or port forwards that you have configured will be removed.

Resetting your router should be considered the last step. Make sure that you have tried to recover your router password using our Router Password Finder first.

Other BT Smart Hub 2 Guides

Use a VPN Instead

Have you considered using a VPN instead of forwarding a port? For most users, a VPN is a much simpler and more secure choice than forwarding a port.

We use and recommend NordVPN because not only is it the fastest VPN, it includes a new feature called Meshnet that makes forwarding a port no longer necessary for most applications. With NordVPN Meshnet, you can connect to your devices from anywhere in the world, completely secure, over a highly encrypted VPN tunnel.

When shopping for a VPN, make sure that they meet the following criteria:

  • Your VPN provider should have a no-logs policy. This means that they do not keep any logs of any kind.
  • Make sure that your VPN provider has lots of exit nodes all around the world.
  • Check that your VPN will not affect your speed.
  • Verify that your VPN provider uses WireGuard as the underlying protocol.
  • Many people prefer a VPN provider that is not based in the United States.

This is the list of requirements that we used when we were shopping around for a VPN provider. There are lots of free, shady VPN providers out there that we looked at and dismissed.

Based in Panama, using diskless servers, and with over 6,100 servers in 61 countries, we can safely say that NordVPN satisfies all of these requirements.

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Once you've set up your NordVPN account on multiple computers and enabled Meshnet, you can seamlessly access all of your devices as if they were on the same network. You don't even have to log in to your router. It's very simple.

Every time you click on one of our affiliate links, such as NordVPN, we get a little kickback for introducing you to the service. Think of us as your VPN wingman.

This is the reset router guide for the BT Smart Hub 2 v0.31.00.10253-BT. We also have the following guides for the same router:

Recover Password in BT Smart Hub 2

Before you resort to doing a full router reset, you may want to try running our Router Password Finder first.

Router Password Finder can save you a ton of time by recovering your lost or forgotten router password instead of doing a full router reset.

Router Password Finder - Recover Lost or Forgotten Router Passwords

Just keep in mind that a router reset should be done as the last resort when you are unable to login to your router.

Reset the BT Smart Hub 2

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Most of the time you can find a small reset button located on either the back or the bottom of a router. Look for something that looks like this:

Router Reset Button

Your reset button may look different, but usually they are very small. You may need a paper clip to push the reset button.

Watch the front panel lights while you hold the reset button down for at least 10 seconds. You should notice that the blinking pattern of the lights on the front of the router changes after a few seconds. You can hold the button down as long as you like, it will not hurt anything.

Just don't forget that this will totally reset your BT Smart Hub 2 router.

Only take this last step of fully resetting your router after you have exhausted all other troubleshooting options, such as running our Router Password Finder software, which can recover a lost router password for you.

Login to the BT Smart Hub 2

After you are finished resetting your router, you need to login in using the original factory username and password. We have a Smart Hub 2 Login Guide with all this information ready for you.

Change Your Password

Do not forget to change your router's default password when you log back into it. It's a very bad idea to leave your router's password set to the factory default. You can follow our Choosing a Strong Password guide to help you pick a solid password for your router.

Tip: Write your new password down on a post-it note and stick it to the bottom of your router.

Other BT Smart Hub 2 Guides

Here are some of our other BT Smart Hub 2 guides that you might be interested in.

This is the reset router guide for the BT Smart Hub 2 v0.31.00.10253-BT. We also have the following guides for the same router: