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Reset the BT Smart Hub 2

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Setup Router Staff
Last Updated: | Reading Time: 4 minutes

This guide shows you how to reset your BT Smart Hub 2 router. Resetting a router is different than rebooting a router. Turning a router off and back on again causes a reboot. A Router Reset completely erases the router and returns it to factory settings.

Warning: Make sure that you fully understand the following before resetting your router. When you reset your router, the following will happen.

  • The router's login credentials are reset.
  • All WiFi settings are reset, including network name and password.
  • Your ISP username and password will be reset, and you may have to contact your ISP.
  • All parental controls, firewall settings, and port forwards will be removed.

Since a router reset is such a drastic step, it should only be done as a last resort when you cannot recover your router's password using any other methods. You should be sure that you have tried to at least recover your router password using our Router Password Finder before resorting to a router reset.

Other BT Smart Hub 2 Guides

Use a VPN Instead

Have you considered using a VPN instead of forwarding a port? For most users, a VPN is a much simpler and more secure choice than forwarding a port.

We use and recommend NordVPN because not only is it the fastest VPN, it includes a new feature called Meshnet that makes forwarding a port no longer necessary for most applications. With NordVPN Meshnet, you can connect to your devices from anywhere in the world, completely secure, over a highly encrypted VPN tunnel.

When shopping for a VPN, make sure that they meet the following criteria:

  • Your VPN provider should have a no-logs policy. This means that they do not keep any logs of any kind.
  • Make sure that your VPN provider has lots of exit nodes all around the world.
  • Check that your VPN will not affect your speed.
  • Verify that your VPN provider uses WireGuard as the underlying protocol.
  • Many people prefer a VPN provider that is not based in the United States.

This is the list of requirements that we used when we were shopping around for a VPN provider. There are lots of free, shady VPN providers out there that we looked at and dismissed.

Based in Panama, using diskless servers, and with over 6,100 servers in 61 countries, we can safely say that NordVPN satisfies all of these requirements.

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Once you've set up your NordVPN account on multiple computers and enabled Meshnet, you can seamlessly access all of your devices as if they were on the same network. You don't even have to log in to your router. It's very simple.

Every time you click on one of our affiliate links, such as NordVPN, we get a little kickback for introducing you to the service. Think of us as your VPN wingman.

This is the reset router guide for the BT Smart Hub 2 v0.40.00.04147-BT. We also have the following guides for the same router:

Recover Password in BT Smart Hub 2

If you are resetting your router because you forgot your router password, then you should try running our Router Password Finder first.

Router Password Finder is designed from the ground up to help you recover your forgotten router username and password, which can save you a lot of time.

Router Password Finder - Recover Lost or Forgotten Router Passwords

A router reset should be the last thing you try if you are unable to login.

Reset the BT Smart Hub 2

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There is usually a small reset button located on either the back or the bottom of a router. A typical reset button looks like this:

Router Reset Button

Yours may look slightly different, but they are usually tiny. You might find a pinhole on the back of the router that requires a paper clip to push the button hidden under it.

Watch the lights on the front of your router and hold the reset button down for about 10 seconds. After a few seconds the lights should blink differently. When this happens, the reset is complete. It is harmless to hold the reset button too long.

Don't forget, this step will totally reset your BT Smart Hub 2 router back to factory settings.

Only do this once you have exhausted all other troubleshooting options, such as running our Router Password Finder software, which can recover a lost router password for you.

Login to the BT Smart Hub 2

After you are finished resetting your router, you need to login in using the original factory username and password. You can follow the Smart Hub 2 Login Guide to find everything that you need to log in.

Change Your Password

After logging in to your router for the first time, you need to change your router's password. Since factory passwords are well known, it's a huge security risk to leave your router set to the default. Our Choosing a Strong Password guide talks about choosing a strong password for your router.

Tip: Write your new password down on a post-it note and stick it to the bottom of your router.

Other BT Smart Hub 2 Guides

We have collected a lot of information about the BT Smart Hub 2 router. You can find some of our additional content here.

This is the reset router guide for the BT Smart Hub 2 v0.40.00.04147-BT. We also have the following guides for the same router: